Returns & Refunds Policy

Effective Date: 1/11/2025

We want you to shop with confidence at Anke.

1. Eligibility for Returns

Returns are accepted under the following conditions:

• Item is defective, damaged, or incorrect at the time of delivery

• Return request is made within 48 hours of receiving the item

• Item is unused, in original packaging, and with all accessories

2. Non-Returnable Items

The following items cannot be returned:

• Items damaged due to misuse or mishandling

• Items without original packaging

• Clearance or promotional items (unless defective)

3. Return Process

To initiate a return:

1. Contact our customer support with:

   • Order number

   • Description and photos of the issue

2. Our team will guide you through the return process

3. Approved returns may be dropped off or collected as arranged

4. Refunds

• Refunds are issued after inspection and approval

• Refunds may be processed via:

  • Original payment method

  • Store credit (where applicable)

• Processing time: 5–10 business days

5. Exchanges

• Exchanges are subject to product availability

• If the replacement item is unavailable, a refund or store credit will be issued

6. Shipping Costs for Returns

• If the return is due to our error (wrong or defective item), Anke covers return costs

• For other approved returns, the customer may be responsible for return shipping fees

Contact Information

For shipping, delivery, or return inquiries, please contact:

Anke Customer Support
📍 Atlantis Business Park, ICD Rd, Off Mombasa Road